tag:status.datareal.se,2005:/historyDatareal Status - Incident History2024-03-29T01:06:52+01:00Datarealtag:status.datareal.se,2005:Incident/203116032024-03-26T22:20:02+01:002024-03-26T22:20:02+01:00Maintenance on client VPN<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>22:20</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:03</var> CET</small><br><strong>Scheduled</strong> - To ensure that we can deliver the best possible service, we will carry out maintenance work on our client VPN (VPN as a Service). The VPN service will be unavailable for 10-20 minutes.<br /><br />This only affects users who use Sonicwall Netextender when connecting to a server address that ends with datareal.se<br /><br />Please spread this information within your organization.</p>tag:status.datareal.se,2005:Incident/199755402024-02-19T22:20:56+01:002024-02-19T22:20:56+01:00Maintenance on client VPN<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>22:20</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>15:43</var> CET</small><br><strong>Scheduled</strong> - To ensure that we can deliver the best possible service, we will carry out maintenance work on our client VPN (VPN as a Service). The VPN service will be unavailable for 10-20 minutes.<br /><br />This does only affect clients that are using SonicWall NetExtender to connect to vpn.datareal.se</p>tag:status.datareal.se,2005:Incident/196455092024-01-11T22:15:13+01:002024-01-11T22:15:13+01:00Maintenance on client VPN<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:15</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:35</var> CET</small><br><strong>Scheduled</strong> - To ensure that we can deliver the best possible service, we will carry out maintenance work on our client VPN (VPN as a Service). The VPN service will be unavailable for 10-15 minutes.<br /><br />This does only affect clients that are using SonicWall NetExtender to connect to our VPN service.</p>tag:status.datareal.se,2005:Incident/182093802023-08-24T22:20:10+02:002023-08-24T22:20:10+02:00Maintenance on client VPN<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>22:20</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>13:44</var> CEST</small><br><strong>Scheduled</strong> - To ensure that we can deliver the best possible service, we will carry out maintenance work on our client VPN (VPN as a Service). The VPN service will be unavailable for 10-15 minutes.<br /><br />This does only affect clients that are using SonicWall NetExtender to connect to our VPN service.</p>tag:status.datareal.se,2005:Incident/171291182023-05-23T00:50:56+02:002023-05-23T00:50:56+02:00Network maintenance<p><small>May <var data-var='date'>23</var>, <var data-var='time'>00:50</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>00:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:17</var> CEST</small><br><strong>Scheduled</strong> - We will be performing a scheduled maintenance on our backend network. <br /><br />During this maintenance, we expect a downtime of a few minutes, which may temporarily affect your access to our services. We apologize for any inconvenience this may cause.</p>tag:status.datareal.se,2005:Incident/166027912023-03-30T13:30:08+02:002023-03-30T13:30:08+02:00Scheduled maintenance on our telephony system<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>13:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>11:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:46</var> CET</small><br><strong>Scheduled</strong> - On Thursday, March 30th, between 11:30 AM and 1:30 PM, we at Datareal will be upgrading our telephony system. This is to improve the quality of service to you, our customer, by adding more features. <br /><br />During this time, our switchboard numbers will be unavailable. This means that you will not be able to call our Service Desk or our switchboard number during this period. <br /><br />If you have any urgent matters that require immediate assistance during this time, please email your issue to servicedesk@datareal.se and we will get back to you as soon as possible.</p>tag:status.datareal.se,2005:Incident/164726822023-03-13T21:11:25+01:002023-03-13T21:11:25+01:00Maintenance on client VPN<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>21:11</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>21:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:36</var> CET</small><br><strong>Scheduled</strong> - To ensure that we can deliver the best possible service, we will carry out maintenance work on our client VPN (VPN as a Service). The VPN service will be unavailable for 10-20 minutes.
<br />
<br />This does only affect clients that are using SonicWall NetExtender to connect to vpn.datareal.se</p>tag:status.datareal.se,2005:Incident/159111522023-01-23T21:25:12+01:002023-01-23T21:25:12+01:00Telephony outage<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>21:25</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>12:03</var> CET</small><br><strong>Identified</strong> - Right now we have an operational disruption regarding our telephony. Therefore, it can be difficult to reach us by phone. The disruption is linked to an operational disruption at Telia and troubleshooting is ongoing. Please use email to get in touch with us.</p>tag:status.datareal.se,2005:Incident/157766462023-01-05T11:39:34+01:002023-01-05T11:39:34+01:00Servicedesk can't send or receive emails<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>11:39</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>11:39</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:13</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue. If you need to get in contact with us please call us at 08-556 768 90</p>tag:status.datareal.se,2005:Incident/156378122022-12-20T15:15:47+01:002022-12-20T15:18:23+01:00External access issues<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>15:15</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved. A report will be posted with more information about the incident.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>13:54</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. All services should be back to normal. Please contact our Servicedesk if you're still experiencing any issues.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>10:55</var> CET</small><br><strong>Update</strong> - The error has been localized to broken hardware at our internet service provider. They are working to resolve the issue as soon as possible.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>08:56</var> CET</small><br><strong>Identified</strong> - The incident is caused by an issue in our Internet Service Provider (ISP) network. Our ISP has located the cause and is working to resolve the issue.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>08:40</var> CET</small><br><strong>Investigating</strong> - We're currently investigating an issue with the external access to our services.</p>tag:status.datareal.se,2005:Incident/113609692022-10-06T22:16:35+02:002022-10-06T22:16:35+02:00Maintenance on client VPN<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>22:16</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>14:44</var> CEST</small><br><strong>Scheduled</strong> - We will carry out maintenance work on our client VPN (VPN as a Service). The VPN service will be unavailable for 10-15 minutes.</p>tag:status.datareal.se,2005:Incident/110314302022-09-22T00:10:21+02:002022-09-22T00:10:21+02:00Network downtime<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>00:10</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>23:15</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:26</var> CEST</small><br><strong>Scheduled</strong> - We will implement hardware upgrades in our backend network. All of our services will be unavailable for short periods during this hour. <br /><br />Server hosting notice: It is only the access to the servers that becomes unavailable. Internal communication between the servers will continue to operate as normal.</p>tag:status.datareal.se,2005:Incident/103573262022-06-20T12:08:38+02:002022-06-20T12:08:38+02:00Degraded performance on our main systems<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>12:08</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>08:55</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. Please contact us if you're still experiencing any performance issues.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>08:40</var> CEST</small><br><strong>Investigating</strong> - We're currently investigating an issue with our main systems.</p>tag:status.datareal.se,2005:Incident/97670452022-04-26T20:15:25+02:002022-04-26T20:15:25+02:00Maintenance on client VPN<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>20:15</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>14:09</var> CEST</small><br><strong>Scheduled</strong> - To ensure that we can deliver the best possible service, we will carry out maintenance work on our client VPN (VPN as a Service). The VPN service will be unavailable for 10-15 minutes.<br /><br />This does only affect clients that are using SonicWall NetExtender to connect to vpn.datareal.se</p>tag:status.datareal.se,2005:Incident/95158922022-03-27T18:00:25+02:002022-03-27T18:00:26+02:00Scheduled maintenance on main systems<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>09:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:04</var> CET</small><br><strong>Scheduled</strong> - To ensure that we can deliver the best possible service, we will carry out maintenance work on our main systems. This maintenance should not normally result in any disruption to you as a customer.</p>tag:status.datareal.se,2005:Incident/95158872022-03-26T18:00:24+01:002022-03-26T18:00:25+01:00Scheduled maintenance on main systems<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>18:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:04</var> CET</small><br><strong>Scheduled</strong> - To ensure that we can deliver the best possible service, we will carry out maintenance work on our main systems. This maintenance should not normally result in any disruption to you as a customer.</p>tag:status.datareal.se,2005:Incident/95455542022-03-15T10:26:54+01:002022-03-15T10:26:54+01:00External access issues<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:26</var> CET</small><br><strong>Resolved</strong> - Our ISP has found a solution to the issue and a fix is implemented. The error affected our ISPs core network which led to an outage on both our primary and secondary internet connections. The issue is resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>09:44</var> CET</small><br><strong>Identified</strong> - The incident is caused by an issue in our Internet Service Provider (ISP) network. Our ISP has located the cause and is working to resolve the issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>09:43</var> CET</small><br><strong>Investigating</strong> - We're currently investigating an issue with external access to some of our services.</p>tag:status.datareal.se,2005:Incident/92983062022-02-12T06:30:00+01:002022-02-12T12:03:40+01:00Incident in backend causing some systems to be slow or not reachable<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>06:30</var> CET</small><br><strong>Resolved</strong> - Some systems was not reachable</p>tag:status.datareal.se,2005:Incident/88518332021-12-21T20:20:29+01:002021-12-21T20:20:29+01:00Scheduled maintenance on client VPN<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>20:20</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:33</var> CET</small><br><strong>Scheduled</strong> - To ensure that we can deliver the best possible service, we will carry out maintenance work on our client VPN (VPN as a Service). The VPN service will be unavailable for 10-20 minutes.<br /><br />This does only affect clients that are using SonicWall NetExtender to connect to vpn.datareal.se</p>tag:status.datareal.se,2005:Incident/88260302021-12-14T10:05:46+01:002021-12-14T10:05:46+01:00Disabled frontends<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:05</var> CET</small><br><strong>Resolved</strong> - The Self-Service solution is now available again.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>15:12</var> CET</small><br><strong>Update</strong> - The front end of our Servicedesk is now available again. <br /><br />The self service solution is still disabled. Feel free contact the Servicedesk if you need assistance with your account. We will post updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>16:10</var> CET</small><br><strong>Monitoring</strong> - As a security measure, we have closed down the front end of our Servicedesk and our self service solution. You can still use e-mail to register new tickets. Please contact our Servicedesk if you need assistance with your account.<br /><br />This is only carried out as a precautionary measure and we have no indications that any vulnerabilities have been exploited in the systems.</p>tag:status.datareal.se,2005:Incident/86961472021-12-11T18:19:58+01:002021-12-11T18:19:58+01:00Network maintenance<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>18:19</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>15:13</var> CET</small><br><strong>Scheduled</strong> - We will carry out maintenance work on our backbone network. This should not affect you as a customer but short interruptions of a few seconds can occur in the traffic that goes through Site-to-Site VPNs.</p>tag:status.datareal.se,2005:Incident/83843562021-11-14T18:14:26+01:002021-11-14T18:14:26+01:00Scheduled maintenance on client VPN<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>18:14</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:18</var> CET</small><br><strong>Scheduled</strong> - To ensure that we can deliver the best possible service, we will carry out maintenance work on our client VPN (VPN as a Service). The VPN service will be unavailable for 10-20 minutes.<br /><br />This does only affect clients that are using SonicWall NetExtender to connect to vpn.datareal.se</p>tag:status.datareal.se,2005:Incident/80439672021-09-21T12:40:38+02:002021-09-21T12:40:38+02:00External access issues<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>12:40</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>11:30</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring the results. The external access is now fully operational.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>10:49</var> CEST</small><br><strong>Identified</strong> - The incident is caused by an issue in our Internet Service Provider (ISP) network. Our ISP has located the cause and is working to resolve the issue.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>10:28</var> CEST</small><br><strong>Investigating</strong> - We're currently investigating an issue with external access to some of our services.</p>tag:status.datareal.se,2005:Incident/79529092021-09-19T18:00:33+02:002021-09-19T18:00:33+02:00Scheduled maintenance<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>09:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>09:16</var> CEST</small><br><strong>Scheduled</strong> - To ensure that we can deliver the best possible service, we will carry out maintenance work on our main systems. This maintenance should not normally result in any disruption to you as a customer.</p>tag:status.datareal.se,2005:Incident/79529012021-09-18T18:00:32+02:002021-09-18T18:00:32+02:00Scheduled maintenance<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>09:02</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>09:15</var> CEST</small><br><strong>Scheduled</strong> - To ensure that we can deliver the best possible service, we will carry out maintenance work on our main systems. This maintenance should not normally result in any disruption to you as a customer.</p>